How we work
We do our best work when we can actually speak to a customer. Meaning nearly all of our switches are done over the phone.
Most common questions
Here are the most common questions and answers we get. Take a look through:
If you have a missed call from us, we may have been trying to contact you about a great new product, service or way for you to save money. We may likely try and contact you a couple more times, if you don't want to be contact simply drop us an email and we'll remove you from our marketing list.
We called you as we've either found a cheaper tariff or service for you, or found you a new product or provider you may be interested in. If you don't want to be marketed to then just let us know. We don't bite.
If we've helped you switch providers and you've changed your mind, in nearly all cases you will have a minimum of 14 days from the date of the switch to be able to cancel for free!
We never want to feel anyone is pressured into switching providers. If you get in contact, we'll phone the provider you switched to and cancel the switching process. We'll also collect more information so we can investigate it further and retrain any of our friendly representatives.
If you're not looking for our support anymore then that's fine. Simply get in touch and we'll remove you from our contact list.